Privacy Policy for Thread & Roll Bakers
Thread & Roll Bakers ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit and make purchases from our site showcasing artisanal baked goods and allowing online ordering.
Information We Collect
When you visit our site or place an order, we may collect various types of information, including:
- Personal Identification Information: This includes your name, shipping address, billing address, email address, and phone number when you place an order or create an account.
- Order Information: Details of the products you purchase, such as craft bread, delicate pastries, bespoke cakes, artisanal cookies, and textile-inspired desserts.
- Payment Information: We do not directly store credit card details. All payment transactions are processed securely by third-party payment processors. We may receive confirmation of payment from these processors.
- Technical Data: Information about your device, browser type, IP address, operating system, and how you interact with our site (e.g., pages visited, time spent). This is typically collected through cookies and similar technologies.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer support interactions.
How We Use Your Information
We use the collected information for various purposes, including:
- Processing Orders: To fulfill your orders for craft bread, pastries, cakes, and other baked goods, including processing payments, arranging for delivery or pickup, and sending order confirmations.
- Customer Service: To respond to your inquiries, provide customer support, and address any issues you may have.
- Improving Our Services: To understand how our online platform is used, personalize your experience, and develop new products and features.
- Marketing and Promotions: With your consent, to send you promotional emails about new products, special offers, or other news we think you might find interesting. You can opt out of these communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including those related to food safety and consumer protection.
Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties in the following circumstances:
- Service Providers: We work with third-party service providers (e.g., payment processors, delivery services, IT and hosting providers) who help us operate our business. These providers are obligated to protect your information and use it only for the purposes for which we provide it.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of Thread & Roll Bakers, our customers, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption, and other security technologies to safeguard your data. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), if you are located in the European Union, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information provided below.
Cookies
Our site uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies for various purposes, including maintaining your shopping cart, remembering your preferences, and analyzing site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Third-Party Links
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us at:
Thread & Roll Bakers
Keppel Bay Drive,
Singapore, 098632, SG